Privacy & Personal Data Notice
Effective Date: July 27, 2026
Your privacy matters to Dpiholvaβ’.
This Privacy Notice explains how Zhejiang C & G Garden Tool Co., Ltd. collects, uses, stores, and shares information when you browse our website, purchase cleaning or gardening products, contact customer support, or otherwise interact with our online services.
By accessing or using our website, you acknowledge the practices described below. Where required by applicable law, we will request your consent before collecting or using certain types of information.
1. Personal Information We May Receive
The information collected depends on how you use our website and which services you choose.
Information You Submit to Us
We may receive personal information when you:
- Place or manage an order
- Create or update a customer account
- Subscribe to promotional messages
- Contact our customer care team
- Submit a review, survey, or support request
- Request a return, refund, or replacement
This information may include:
- Full name
- Email address and telephone number
- Shipping and billing address
- Order details and purchase history
- Account login information
- Customer service messages
- Product preferences and feedback
Payment Information
Payments are processed by authorized third-party payment providers.
Dpiholvaβ’ generally does not receive or store your complete credit card number, card verification code, or online payment password. We may receive limited payment information, such as the payment status, transaction reference, card type, or the final digits of a payment card.
Information Collected During Website Use
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Approximate region or language settings
- Pages viewed and links selected
- Time spent on the website
- Referring website or advertising source
- Cookie and device identifiers
This information helps us understand how visitors interact with our store and identify technical or security issues.
2. Why We Use Your Information
We may use personal information for the following business purposes:
Order Management
To confirm purchases, process payments, arrange shipment, provide delivery updates, and manage returns, replacements, or refunds.
Customer Assistance
To answer product questions, investigate order concerns, resolve complaints, and provide support relating to Dpiholvaβ’ cleaning and gardening tools.
Store Improvement
To understand how customers use our website, improve navigation, evaluate product interest, and develop a more convenient shopping experience.
Account Administration
To create, maintain, secure, or update customer accounts and saved preferences.
Marketing Communications
With your consent where required, we may send product news, promotions, seasonal gardening information, cleaning tips, or other brand updates.
Fraud and Security Prevention
To identify suspicious activity, protect customer accounts, verify transactions, prevent misuse, and maintain the safety of our website.
Legal and Business Requirements
To meet tax, accounting, regulatory, record-keeping, dispute-resolution, and other applicable legal obligations.
3. Legal Grounds for Processing
Depending on your location, we may process personal information because:
- It is necessary to complete your order or provide a requested service
- You have provided consent
- We have a legitimate business interest, such as improving our store or preventing fraud
- We need to comply with a legal obligation
- Processing is necessary to protect the rights, safety, or security of customers, our business, or other parties
Where processing depends on consent, you may withdraw that consent subject to applicable law.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and related technologies.
Essential Cookies
These help operate key website functions, including the shopping cart, checkout process, account access, security, and order completion.
Analytics Cookies
These help us measure website traffic, understand customer behavior, and improve page performance.
Preference Cookies
These may remember settings such as language, region, or previously selected options.
Advertising Cookies
With appropriate consent, these may help us measure advertising performance and display content that may be more relevant to your interests.
You can manage cookies through your browser or the cookie preference tools available on our website. Disabling essential cookies may prevent certain store features from working correctly.
5. When Information May Be Shared
We do not sell personal information in exchange for direct monetary payment.
However, we may share limited information with trusted service providers when necessary to operate our store, including:
- Payment processors
- Shipping carriers and fulfillment providers
- Website hosting and e-commerce platforms
- Customer service systems
- Fraud prevention and security providers
- Analytics and performance services
- Email and marketing platforms
- Professional advisers, auditors, or legal service providers
These providers may use the information only for the services they perform for us, subject to their contractual and legal responsibilities.
Information may also be disclosed when reasonably necessary to:
- Comply with a legal request or regulatory obligation
- Enforce our store policies or contractual rights
- Investigate suspected fraud or misuse
- Protect customers, our business, or the public
- Support a merger, restructuring, acquisition, or transfer of business assets
6. Advertising and Analytics Partners
We may use third-party advertising or analytics services, including platforms operated by companies such as Google and Meta.
These services may use cookies, pixels, or device identifiers to:
- Measure visits and conversions
- Evaluate advertising performance
- Limit repeated advertisements
- Display advertising based on browsing activity
- Understand how visitors reach and use our website
These third parties operate under their own privacy policies and settings. You may be able to manage personalized advertising through your browser, device, or the relevant platform account.
7. How We Protect Personal Data
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These measures may include:
- Encrypted website connections
- Secure third-party payment processing
- Restricted access to customer information
- Account and transaction monitoring
- Internal access controls
- Security updates and system maintenance
No online platform or electronic storage system can guarantee complete security. Customers should protect their account credentials and avoid sending sensitive payment passwords or complete card information by email.
8. Data Storage and Retention
We keep personal information only for as long as reasonably necessary to:
- Fulfill the purpose for which it was collected
- Complete transactions and provide support
- Maintain business and financial records
- Resolve disputes
- Prevent fraud
- Comply with applicable legal obligations
Retention periods may differ depending on the type of information, the nature of the transaction, and local legal requirements.
When information is no longer required, we may delete, anonymize, or securely restrict access to it.
9. International Data Processing
Our customers, service providers, and technical systems may be located in different countries.
As a result, personal information may be processed or stored outside your country of residence. Data protection standards may vary between jurisdictions.
Where required, we use appropriate contractual, organizational, or legal safeguards for international data transfers.
10. Your Privacy Choices and Rights
Depending on your country or state, you may have the right to:
- Request access to personal information held about you
- Correct inaccurate or incomplete information
- Request deletion of eligible personal information
- Restrict or object to certain processing
- Withdraw consent for marketing
- Request a portable copy of certain information
- Appeal certain privacy-related decisions
- Ask how your information has been used or shared
Some requests may be limited where information must be retained for legal, fraud-prevention, transaction, or security purposes.
To protect customer information, we may need to verify your identity before completing a privacy request.
11. Email and Promotional Preferences
We may use your email address to send:
- Order confirmations
- Shipping and delivery updates
- Customer service responses
- Important account or policy notices
- Promotional messages, where permitted
Transactional communications relating to an active order cannot always be disabled.
Marketing emails will include an unsubscribe option. You may also contact us directly to request removal from promotional mailing lists.
Please allow a reasonable period for preference changes to be processed.
12. Childrenβs Information
Our website and products are intended for general adult shoppers and are not directed toward children.
We do not knowingly collect personal information from children below the minimum legal age applicable in their location. If a parent or guardian believes a child has submitted personal information without appropriate permission, they may contact us to request review and deletion.
13. External Websites
Our website may contain links to third-party websites, social media pages, payment platforms, or other services.
Dpiholvaβ’ does not control the privacy, content, or security practices of external websites. We recommend reviewing the privacy notice of any third-party service before providing personal information.
14. Security Incidents
If a security incident affects personal information, we will investigate the situation and take reasonable steps to limit further risk.
Where notification is required by applicable law, affected individuals and relevant authorities will be informed within the legally required time frame.
15. Updates to This Notice
We may revise this Privacy Notice when our services, technology, business practices, or legal obligations change.
The updated version will be published on this page with a revised effective date. Material changes may also be communicated through our website or by email where appropriate.
Continued use of our website after an update means the revised notice will apply to future interactions, subject to applicable law.
16. Privacy Questions and Requests
For questions about this Privacy Notice or to submit a request concerning your personal information, please contact:
Zhejiang C & G Garden Tool Co., Ltd.
No. 1 Hengxiang Road
Wufu Industrial Zone, Yiting Town
Shangyu District, Shaoxing
Zhejiang, China
Brand: Dpiholvaβ’
Email: service@dpiholp.com
Telephone: +86 575 8216 1008
Please include enough information for us to identify your request, but do not send complete payment card details, passwords, or other unnecessary sensitive information by email.