Website Use & Purchase Terms

Effective Date: July 27, 2026

Welcome to Dpiholva™, operated by Zhejiang C & G Garden Tool Co., Ltd.

These Website Use and Purchase Terms explain the rules that apply when you browse our website, create an account, place an order, contact customer support, or use any content, features, products, and services offered through our online store.

Throughout these Terms, “Dpiholva™,” “we,” “our,” and “us” refer to Zhejiang C & G Garden Tool Co., Ltd. The words “you” and “your” refer to the customer, visitor, or user of our website.

By accessing or using our store, you agree to these Terms and our related policies, including our Privacy Notice, Shipping Guide, Payment Information, and Returns Policy.

Please discontinue use of the website if you do not agree with these conditions.

1. Eligibility to Use Our Store

You must be at least the legal age of majority in your place of residence to make a purchase through our website.

If you allow a minor to access the website using your device or account, you are responsible for supervising that use and ensuring compliance with these Terms.

You may not use our website or products for an unlawful, fraudulent, abusive, or unauthorized purpose.

2. Customer Accounts

Some website features may require you to create an account.

When registering or placing an order, you agree to provide information that is:

• Accurate
• Complete
• Current
• Legally permitted for you to use

You are responsible for protecting your password, login credentials, and account access.

Please notify us promptly if you believe your account has been accessed without authorization.

Customer accounts may not be sold, transferred, rented, or shared for fraudulent or unauthorized commercial activity.

3. Cleaning and Garden Products

Dpiholva™ offers household cleaning tools, gardening accessories, outdoor maintenance products, and related items.

We make reasonable efforts to present accurate product descriptions, measurements, materials, features, and images. However, minor differences may occur because of:

• Screen brightness and device settings
• Manufacturing updates
• Material texture or finish
• Photography and lighting
• Packaging changes
• Manual measurement methods

Product images are provided for general reference. Colors, proportions, accessories, or packaging may appear slightly different from the delivered item.

4. Safe and Appropriate Product Use

Customers are responsible for reviewing product instructions before use.

Cleaning and gardening tools should only be used for their intended purpose and with reasonable care.

Depending on the product, appropriate precautions may include:

• Wearing gloves, protective eyewear, or suitable footwear
• Keeping sharp tools away from children
• Disconnecting water or power sources before maintenance
• Avoiding use on unsuitable surfaces or materials
• Checking blades, handles, connectors, and moving parts before use
• Storing tools in a dry and secure place
• Following cleaning, maintenance, and weight-limit instructions

Dpiholva™ is not responsible for damage caused by misuse, unsafe handling, unauthorized modification, improper storage, or failure to follow instructions.

Children should only use suitable products under responsible adult supervision.

5. Availability and Product Changes

All products are subject to availability.

We may, where reasonably necessary:

• Adjust product specifications
• Change packaging
• Update prices
• Limit purchase quantities
• Suspend a promotion
• Discontinue a product
• Refuse sales in certain regions

We may make these changes without advance notice, except where notice is required by applicable law.

Adding an item to your cart does not reserve inventory.

6. Placing an Order

Submitting an order represents an offer to purchase the selected products.

An automated order confirmation only means that we have received your request. It does not always mean that the order has been finally accepted.

An order is generally accepted after:

• Payment is successfully authorized
• Product availability is confirmed
• Shipping information passes review
• No pricing, fraud, or system error is identified

We reserve the right to decline or cancel an order where reasonably necessary.

Possible reasons include:

• Unavailable inventory
• Incorrect pricing
• Payment authorization failure
• Suspected fraudulent activity
• Shipping restrictions
• Excessive purchase quantities
• Incorrect customer information
• Violation of these Terms

If a paid order is canceled by us, an eligible refund will be issued to the original payment method.

7. Personal Use and Resale

Products purchased through our retail website are intended primarily for personal or household use.

You may not purchase products for unauthorized resale, commercial redistribution, marketplace relisting, or export in violation of applicable law.

Wholesale, distributor, and business purchase arrangements require prior written approval from Zhejiang C & G Garden Tool Co., Ltd.

8. Prices, Taxes, and Additional Charges

Prices are displayed in the currency shown on the website or checkout page.

Unless expressly stated otherwise, displayed product prices may not include:

• Shipping charges
• Sales tax
• Value-added tax
• Import duties
• Customs fees
• Carrier handling fees
• Remote-area surcharges

The final amount available through our checkout will be shown before payment is submitted.

Promotional prices, discount codes, and special offers may be subject to:

• Expiration dates
• Product restrictions
• Minimum purchase amounts
• Regional limitations
• One-use limits
• Availability requirements

Unless specifically permitted, promotions cannot be combined.

9. Payment Authorization

You agree to provide valid and authorized payment information.

Payments may be processed by independent third-party payment providers. We generally do not directly store your full credit card number, security code, or payment password.

Your financial institution may require additional verification or temporarily place an authorization hold on your account.

We are not responsible for delays caused by your bank, card issuer, PayPal, or other payment provider.

10. Shipping and Delivery

Order processing and delivery estimates are explained in our Shipping and Fulfillment Guide.

Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including:

• Carrier disruptions
• Customs inspections
• Weather events
• Public holidays
• Transportation delays
• Incorrect address details
• Regional restrictions
• Events of force majeure

Customers are responsible for providing a complete and deliverable shipping address.

Where consumer law permits, additional costs caused by an incorrect address, refused parcel, unpaid customs fee, or failed delivery may be charged to the customer or deducted from an eligible refund.

Nothing in this section limits any mandatory rights that apply to the transfer of risk under local consumer law.

11. Cancellations, Returns, and Refunds

Requests to cancel an order should be submitted as quickly as possible.

An order cannot always be changed or canceled after processing, packing, or shipment has begun.

Returns, replacements, exchanges, and refunds are governed by our Returns, Exchanges & Refunds Policy.

Customers must receive return authorization before sending a product back. Parcels sent without instructions may not be accepted or processed.

Mandatory consumer cancellation and return rights remain unaffected where applicable.

12. Website Content and Intellectual Property

The website and its contents may include:

• Dpiholva™ names and logos
• Product photographs
• Graphics and icons
• Written descriptions
• Videos
• Page layouts
• Designs
• Downloadable materials
• Advertising content

These materials are owned by or licensed to Zhejiang C & G Garden Tool Co., Ltd. and may be protected by trademark, copyright, design, and other intellectual property laws.

You may access website content for personal, non-commercial shopping purposes.

Without written permission, you may not:

• Copy or republish our product images
• Use our logo or brand identity
• Reproduce website text for another store
• Modify or distribute our content
• Scrape product data
• Create misleading advertisements using our materials
• Suggest an unauthorized partnership with Dpiholva™

13. Reviews, Messages, and Submitted Content

You may submit reviews, photographs, feedback, questions, or other content where the website allows it.

By submitting content, you confirm that:

• You have the right to share it
• It is accurate to the best of your knowledge
• It does not violate another person’s rights
• It is not unlawful, abusive, defamatory, or deceptive
• It does not contain malware, spam, or unauthorized advertising

You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, and display submitted content for customer support, store operation, product improvement, and lawful marketing purposes.

We may remove content that violates these Terms or applicable law.

14. External Services and Links

Our website may connect to services operated by third parties, including:

• Payment platforms
• Shipping carriers
• Social media websites
• Analytics tools
• Advertising platforms
• Customer review services

Third-party services are governed by their own terms, policies, and security practices.

Dpiholva™ does not control external websites and is not responsible for their availability, content, privacy practices, or transactions.

Accessing a third-party service is at your own discretion.

15. Website Accuracy and Technical Issues

We work to keep website information current, but errors may occasionally occur.

These may include mistakes involving:

• Product prices
• Stock availability
• Promotions
• Descriptions
• Shipping estimates
• Images
• Technical specifications

We may correct an error, update information, or cancel an affected order where reasonably necessary.

The website may occasionally be interrupted for maintenance, updates, technical faults, or events outside our control.

We do not guarantee that every feature will always be uninterrupted, error-free, or available on every device.

16. Restricted Activities

You must not use the website to:

• Break applicable laws or regulations
• Commit fraud or impersonate another person
• Infringe intellectual property rights
• Upload harmful code or malicious software
• Attempt unauthorized access to the website
• Disrupt website security or performance
• Collect customer data without permission
• Send spam, phishing messages, or deceptive promotions
• Circumvent purchase or account restrictions
• Submit false payment or delivery information
• Use automated systems to scrape or overload the website

We may restrict, suspend, or terminate access when misuse is suspected.

17. Suspension or Termination

We may suspend or terminate access to the website where reasonably necessary to:

• Protect customers
• Prevent fraud
• Maintain system security
• Enforce these Terms
• Comply with a legal obligation

Termination does not remove obligations or liabilities that arose before access ended.

Provisions relating to payment, intellectual property, liability, indemnity, and dispute resolution may continue after termination.

18. Product and Service Disclaimer

To the extent permitted by applicable law, our website and products are provided on an “as available” basis.

We do not promise that:

• Every product will suit every user or task
• The website will always operate without interruption
• All technical errors can be prevented
• Product results will be identical in every environment
• Every item will remain continuously available

Product performance may depend on the surface, material, soil condition, plant type, user technique, maintenance, and other external factors.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

19. Limitation of Responsibility

To the maximum extent allowed by law, Zhejiang C & G Garden Tool Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from website use or product misuse.

Where liability cannot legally be excluded, our responsibility will be limited only to the extent permitted by applicable law.

These limitations do not apply where liability cannot be restricted, including certain cases involving fraud, intentional misconduct, personal injury, or mandatory consumer rights.

20. Customer Responsibility and Indemnity

Where permitted by law, you agree to be responsible for losses, claims, or expenses resulting from:

• Your unlawful use of the website
• Your violation of these Terms
• Your infringement of another party’s rights
• Your unauthorized resale or misuse of our products
• Content submitted through your account

This provision does not apply where the claim resulted from our own unlawful conduct.

21. Events Outside Reasonable Control

We are not responsible for failure or delay caused by circumstances that could not reasonably be controlled.

Examples may include:

• Natural disasters
• Epidemics
• War or civil unrest
• Government restrictions
• Labor disputes
• Transportation interruptions
• Telecommunications failures
• Customs closures
• Severe weather
• Supply-chain disruption

We will take reasonable steps to reduce the effect of such events where possible.

22. Applicable Law and Consumer Rights

These Terms are interpreted in accordance with the laws applicable to Zhejiang C & G Garden Tool Co., Ltd., together with any mandatory consumer protections available in the customer’s country or region.

Nothing in these Terms is intended to remove rights that cannot legally be waived.

Before beginning formal proceedings, customers are encouraged to contact us so that we may attempt to resolve the concern fairly.

23. Changes to These Terms

We may update these Terms to reflect changes in:

• Our products or services
• Website functionality
• Business operations
• Legal requirements
• Payment or shipping arrangements

The revised version will be posted on this page with a new effective date.

Changes apply from the date they are published unless applicable law requires otherwise.

24. Contact Information

Questions about these Terms may be directed to:

Dpiholva™
Operated by Zhejiang C & G Garden Tool Co., Ltd.

Email: service@dpiholp.com

Please include a clear description of your question and any relevant order information. Do not send complete payment card details, passwords, or other unnecessary sensitive information by email.