Returns, Exchanges & Refunds
Last Revised: July 27, 2026
At Dpiholvaβ’, operated by Zhejiang C & G Garden Tool Co., Ltd., we want you to feel confident when purchasing our cleaning and gardening tools.
This policy explains when an item may be returned, how to submit a request, and what to expect during the refund process.
Our 30-Day Return Period
Eligible products may be returned within 30 days of the confirmed delivery date.
To be considered for a return, the product should be:
- Unused, unassembled, and in resalable condition
- Free from dirt, soil, water, cleaning chemicals, scratches, or other signs of use
- Returned with its original packaging, accessories, manuals, and components
- Accompanied by a valid order number or other proof of purchase
Tools that have been used for cleaning, pruning, digging, watering, or other household and garden tasks may not qualify for a change-of-mind return.
We reserve the right to decline items that do not meet the conditions above.
Requesting a Return
Before sending any product back, please contact our customer care team:
Email: service@dpiholp.com
Include the following details in your message:
- Your full name
- Order number
- Product name
- Reason for the return
- Clear photos or a short video when the item is damaged, defective, incomplete, or incorrect
Once the request has been reviewed, we will confirm whether the return is approved and provide the relevant instructions.
Please do not send a parcel before receiving authorization. Unapproved returns may be rejected, delayed, or sent back to the customer.
Damaged, Faulty, or Incorrect Products
Please inspect your order as soon as it arrives.
Contact us promptly if:
- The product was damaged during delivery
- A component is missing
- The item is defective
- You received the wrong product or variation
- The package contents do not match your order confirmation
When possible, keep the original packaging and provide photos of the product, shipping carton, label, and affected area.
After reviewing the information, we may offer an appropriate solution such as:
- A replacement product
- Replacement components
- A partial refund
- A full refund
- Other reasonable assistance based on the circumstances
Normal wear, misuse, accidental damage, improper storage, unauthorized modification, or failure to follow product instructions is not considered a manufacturing defect.
Products That May Not Be Returned
Unless required by applicable law, returns may not be available for:
- Products showing signs of use, wear, dirt, moisture, or chemical exposure
- Tools damaged through misuse or improper handling
- Items missing original parts, accessories, or packaging
- Personalized or specially prepared products
- Gift cards or store credit
- Products marked as final sale, where legally permitted
- Items purchased from an unauthorized third-party seller
For hygiene and safety reasons, certain used cleaning accessories may also be ineligible for return.
Contact us before submitting a request if you are unsure whether your product qualifies.
Exchanges
We do not always process direct product-for-product exchanges.
For faster service, we may ask you to:
- Submit a return request for the original item
- Wait for return approval
- Place a separate order for the preferred product
A replacement order is subject to current availability and pricing.
If you received a damaged or incorrect item, please contact us before placing another order so our team can review the situation.
European Union and EEA Customers
Customers in the European Union or European Economic Area may have a legal right to withdraw from an eligible distance purchase within 14 days, beginning from the day the product is received.
To exercise this right, you must notify us clearly within the applicable period.
Returned products should be handled only as much as reasonably necessary to inspect their nature, characteristics, and function. A reduction in refund value may apply if the item has been used or handled beyond what would normally be permitted in a physical store.
Certain exceptions may apply under local consumer law, including customized products or other excluded goods.
Any mandatory legal rights available in your country remain unaffected by this policy.
Return Shipping
Return shipping arrangements depend on the reason for the return.
Change-of-Mind Returns
When a return is requested because the customer no longer wants the product, selected the wrong item, or changed their mind, return shipping costs may be the customerβs responsibility.
Damaged, Defective, or Incorrect Orders
If our review confirms that the product arrived damaged, defective, incomplete, or incorrect, we will provide appropriate return or resolution instructions.
Original delivery charges and additional shipping services may be non-refundable unless required by law or the return resulted from our error.
Do not send items to the company office, manufacturing location, or any address found online unless our support team specifically instructs you to do so.
Return Destination
The correct return location will be provided after your request is approved.
Returns may be directed to a designated warehouse, fulfillment center, or logistics partner depending on:
- Your delivery country
- The product being returned
- The reason for the return
- Current warehouse arrangements
Zhejiang C & G Garden Tool Co., Ltd. does not accept unauthorized parcels sent without return instructions.
Inspection and Refund Review
After the returned parcel is received, it will be inspected to confirm:
- The correct item was returned
- All components and accessories are included
- The product meets the approved return conditions
- The parcel matches the original request
We will contact you after the review is completed.
If approved, the refund will generally be issued to the original payment method. We are unable to redirect a refund to a different card, account, or payment provider.
Refund Processing Times
Approved refunds are normally submitted within 10 business days after inspection.
Once submitted, your bank, card issuer, or payment service may require additional time to display the funds in your account.
Processing times can vary depending on:
- Your payment method
- Your financial institution
- Your country or region
- Weekends and public holidays
If more than 15 business days have passed since you received confirmation that your refund was approved, contact:
Please include your order number and refund confirmation details.
Canceling an Order
Orders can only be canceled before they enter processing, packing, or shipment.
Contact us as soon as possible if you need to request a cancellation. We cannot guarantee that an order can be stopped once warehouse processing has begun.
If the parcel has already shipped, you may need to wait until it is delivered and then follow the return procedure described in this policy.
Contact Our Support Team
Questions about a return, replacement, or refund may be sent to:
Dpiholvaβ’
Operated by Zhejiang C & G Garden Tool Co., Ltd.
Email: service@dpiholp.com
For faster assistance, include your order number and avoid sending complete card details, payment passwords, or other sensitive financial information by email.
Dpiholvaβ’ β Fair Support for Every Home and Garden.